When should I use the Consumer Advocacy program?
If you have purchased a product or contract for a
service from another company and the product fails or the service is poor,
you should first contact the company's customer service department to
request a resolution to your problem that is satisfactory to you. Be
polite, but firm in your request.
I the company refuses to assist you by replacing the
product, giving you back your money or improving service, then contact us.
Do you help both companies and private party
What will you do to resolve my complaint?
Yes! We can assist you if you represent a company
that has made a purchase, or if you are a private party consumer.
After we understand your problem, we
will contact the offending company by phone and fax to notify them that we
are involved and request a timely response to your complaint. We
will effectively communicate your position and tell the company
representative exactly what response they must make to satisfy your
concern. As necessary, we will involve the company's senior
management, bring market pressure and regulatory agencies to bear on the
matter and, with your permission and input, negotiate a satisfactory
settlement. After we reach an agreement, we will follow up with you
and the company until they have honored the settlement and you are
Why can you help, when they won't listen to me?
In addition to our skills and experience in dealing with
consumer complaints, retaining the services of a professional Consumer
Advocacy service will often have a strong psychological effect on the
offending company. When we notify them of our involvement, they will
know that you consider your complaint to be serious and that now it will
not simply "go away". They will also know that you have
retained professional help with both the negotiating skills and
understanding of market and regulatory resources that will bring
unpleasant pressure on them if they continue to resist an appropriate
remedy to your complaint. They will also be thankful that you have
chosen to retain a consumer advocate, rather than an attorney. They
well know that dealing with us will be less expensive than a legal
defense, and if we can not reach a settlement, that you may choose litigation
as your next step!
How long will it take to resolve my complaint?
Depending on the size and complexity of your case, it
may take several weeks before you are actually compensated. However,
we have found that, once you take the step of retaining an advocate,
the offending company is most often interested in moving your
complaint to the "fast track" for resolution. They know
that they are now dealing with a matter that could become more serious for
How much will it cost me to retain your help?
CCS Consumer Advocate services requires absolutely NO
money "up front", unless you decide to retain us on a
"hourly fee for service" basis. If we decide that there is
a good chance that we can win a fair settlement for you, our fee will be
25% of the negotiated settlement that we win for you. We will be
happy to discuss payment options and an hourly fee option when you
If we lose your case, and you
gain nothing in this process,
there will be NO CHARGE for our
The most important thing to remember
is that we will try hard to make sure that everybody
wins in this dispute. We want you to be fairly
treated and to have a remedy to your problem that you would, very
likely, not have without our involvement. We also want the offending
company to retain or regain a good reputation, minimize future customer
complaints, and avoid expensive litigation. And, of course, we would like
to be fairly compensated for our time!